Priacy Policy
This Privacy Policy explains how VENKATESHWARA SILK and its affiliates (“VENKATESHWARA SILK”, “we”, “our”, or “us”) collect, use, share, protect, and otherwise process your personal data through our website: venkateshwarasilk.ifisys.org
By accessing the Platform or using our services, you agree to be bound by this Privacy Policy, our Terms of Use, and applicable product/service terms, and to be governed by the laws of India, including those related to data protection and privacy.
1. Collection of Personal Data
We collect personal data when you:
- Use our Platform or services.
- Interact with us during the course of our relationship.
Types of data we collect include (but are not limited to):
- Name, date of birth, address, phone number, email ID.
- Proof of identity or address, as required.
- Sensitive personal data (with consent), such as:
- Bank account/credit/debit card/payment instrument details.
- Biometric data (e.g., facial features, physiological information) to enable certain features. You can choose not to provide information by declining specific services or features.
We may also collect:
- Behavioral and preference data based on your Platform usage.
- Transaction data on our Platform and third-party business partner platforms.
Please note:
If you provide data to third-party partners, you are subject to their privacy policies. We are not responsible for their practices and recommend reviewing their policies.
⚠️ Beware of fraud:
VENKATESHWARA SILK will never ask for your PIN, net-banking or mobile banking password. If you receive suspicious communication, please report it to the appropriate law enforcement authority immediately.
3. Use of Personal Data
We use your data to:
- Provide products/services you request.
- Process orders and coordinate with sellers/business partners.
- Enhance customer experience and resolve disputes.
- Inform you about offers, products, and updates.
- Customize your experience on the Platform.
- Prevent fraud and enforce our terms.
- Conduct research, marketing analysis, and surveys. You can opt-out of marketing uses.
Note: Some services/features may be limited if you do not grant required permissions.
4. Sharing of Personal Data
We may share your data with:
- Our group companies, affiliates, and corporate entities (for marketing and service delivery purposes unless you opt out).
- Sellers, logistics partners, payment providers, rewards programs, etc.
- Government or law enforcement agencies, when:
- Required by law.
- Necessary to protect our legal rights, user safety, or the general public.
5. Security Precautions
We implement reasonable security measures to protect your data from unauthorized access, loss, or misuse:
- Secure servers and internal security protocols are in place.
- Despite our efforts, internet-based data transmission may still carry inherent risks.
- Users are responsible for securing their login credentials.
6. Data Deletion and Retention
You may delete your account via your profile settings or by contacting us (details below).
- Deleting your account will result in loss of all associated information.
We may refuse or delay deletion if:
- There are unresolved claims, pending services, or legal obligations.
We retain your personal data only as long as necessary or as mandated by law. Anonymized data may be retained for research and analytics.
7. Your Rights
Access, correct, or update your personal data directly through the Platform.
8. Consent
By using the Platform and sharing your data, you:
- Consent to collection, use, storage, and processing as outlined in this policy.
- Confirm you have the authority to share others’ data (if applicable).
- Agree to be contacted by our affiliates, partners, and marketing channels via SMS, calls, email, or messaging apps.
Note: Consent withdrawal will not be retroactive and may affect access to certain services.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Please check periodically. Significant changes will be communicated as required by applicable laws.
Email : prabhakarboga15@gmail.com
Phone : +91 976 580 3368
Address : 715,shop no 1 kumthekar road Shantai plaza sadashiv peth Pune 411030
Thank you for trusting Venkateshwarasilk. Your privacy matters to us, and we are committed to safeguarding your personal information.